Terms of Service

1. Definitions

• "Service" means the Fi Sektak mobile application and this website, together.
• "Owner" means a verified user who publishes routes and offers seats to Passengers.
• "Passenger" means a user who requests to join a route published by an Owner.
• "Content" means messages, reports, support submissions, and any other information a user submits through the Service.
• "We," "us," "our" means Fi Sektak.
• "You" or "User" means any Owner or Passenger using the Service.

2. Acceptance of Terms

By creating an account or using the Service, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use the Service.

3. Description of the Service

Fi Sektak is a coordination platform that helps verified Owners and Passengers arrange shared daily commutes. Fi Sektak is not a transportation carrier, taxi service, or employer of Owners: rides are arranged directly between independent users, and Fi Sektak does not operate vehicles or control how any specific ride is conducted.

4. Eligibility & Accounts

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You must provide accurate, current information when registering and keep it up to date.
• You are responsible for keeping your password and account-recovery answer confidential, and for all activity under your account.

5. Owner Verification

• Owners must submit truthful vehicle, identification, and contact information, including any documents Fi Sektak requests for verification.
• Fi Sektak reviews Owner submissions before allowing routes to be published, and may reject, suspend, or revoke Owner status at its discretion, including where documents appear inaccurate, expired, or fraudulent.
• Owners remain solely responsible for holding any licenses, permits, insurance, or registrations required by applicable law to transport passengers.

6. Passenger Responsibilities

• Passengers must provide accurate ride requests and communicate respectfully with Owners.
• Passengers are responsible for confirming ride details (pickup area, time, price) before a match is finalized.

7. Ride Matching, Pricing & No Guarantee

Fi Sektak facilitates matching based on the areas, schedules, and pricing information users provide; we do not guarantee that a match will be found, that a ride will occur as planned, or the conduct, punctuality, or safety of any Owner or Passenger. Prices are estimated from information entered by users (e.g., distance) and may be adjusted by Fi Sektak's pricing rules; final ride terms are agreed between the matched Owner and Passenger.

8. Payments & Subscriptions

• Certain features require a paid subscription. Subscription pricing, duration, renewal, and cancellation terms are presented at the time of purchase and may change with notice.
• Payments are processed by our third-party payment processor, Paymob. Fi Sektak does not store your full card details.
• Except where required by law or expressly stated at purchase, subscription fees are non-refundable once a billing period has started.

9. Acceptable Use

Users must not:

• Provide false identity, vehicle, or verification information;
• Use the Service for any unlawful, unsafe, fraudulent, or abusive purpose;
• Harass, threaten, or discriminate against other users;
• Attempt to circumvent verification, payment, matching, or messaging systems;
• Use the Service to solicit business unrelated to shared commuting.

10. User Content & Communication

Messages sent through in-app chat, and any reports or support messages you submit, may be reviewed by Fi Sektak to investigate safety concerns, disputes, or violations of these Terms. You retain ownership of the Content you submit, but grant Fi Sektak a limited license to use, store, and process it solely to operate, secure, and improve the Service. You are solely responsible for the content of your messages and reports.

11. Intellectual Property

The Fi Sektak name, logo, app, and website design are owned by Fi Sektak or its licensors and are protected by applicable intellectual property laws. Except for the limited right to use the Service as intended, you may not copy, modify, distribute, reverse-engineer, or create derivative works from the Service without our prior written permission.

12. Third-Party Services & Links

The Service relies on third-party providers, including Paymob for payments and Supabase for backend infrastructure; their own terms and privacy practices govern their part of the Service. This website may also link to third-party resources. Fi Sektak is not responsible for the content, security, or practices of any third-party service or site outside our control.

13. Safety Reports & Enforcement

Users can report ride issues (e.g., no-shows, unsafe driving, wrong location) through the app. We may investigate reports and, at our discretion, warn, restrict, suspend, or terminate accounts that violate these Terms or appear to pose a safety or fraud risk, with or without prior notice.

14. Disclaimers

The Service is provided "as is" and "as available." Fi Sektak does not guarantee uninterrupted or error-free operation, and does not warrant the identity, conduct, or reliability of any Owner or Passenger beyond the verification steps described in our Privacy Policy. Fi Sektak is not a party to any ride arrangement between an Owner and a Passenger and is not responsible for what happens during a ride.

15. Limitation of Liability

To the maximum extent permitted by law, Fi Sektak and its team are not liable for indirect, incidental, special, or consequential damages arising from your use of the Service, or from any ride, communication, or interaction between users.

16. Indemnification

You agree to indemnify and hold Fi Sektak harmless from claims, damages, or expenses arising from your misuse of the Service, violation of these Terms, or your conduct toward another user.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law principles, unless a different governing law is required by mandatory consumer-protection rules in your jurisdiction. Before pursuing formal action, you agree to first contact support@fisektak.app so we can attempt to resolve the dispute informally. Any dispute that cannot be resolved informally within a reasonable time shall be submitted to the competent courts of Egypt, unless otherwise required by applicable law.

18. Force Majeure

We are not liable for delays or failures in the Service caused by events beyond our reasonable control, including outages of third-party providers, internet or telecommunications failures, natural events, or government actions.

19. Miscellaneous

• Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• Waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fi Sektak regarding the Service.
• Notices. We may provide notices through the app, the email on your account, or by posting on this website.

20. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

21. Termination

You may stop using the Service and request account deletion at any time. We may suspend or terminate your account for violations of these Terms as described above.

22. Contact

For support, contact support@fisektak.app.