Frequently Asked Questions

Fi Sektak is a coordination platform that helps verified Owners and Passengers share daily commutes. Owners publish routes with available seats; Passengers request to join a route that fits their schedule.

Any registered user can apply to become an Owner by submitting vehicle details and identification documents for verification. Routes can only be published once an Owner's application is reviewed and approved.

You choose a pickup area, a destination area, and a schedule from our list of service areas. Fi Sektak matches Passenger requests with Owner routes that fit, rather than tracking your live GPS location.

Passwords and account-recovery answers are stored as secure hashes, never in plain text. Owner verification documents are kept in access-restricted storage visible only to the document owner and authorized members of our team. See our Privacy Policy for full detail.

Email privacy@fisektak.app from the address or phone number on your account and include your username. We verify each request before deleting data and confirm once it is complete.

Subscription payments are processed by Paymob, our third-party payment processor. Fi Sektak never receives or stores your full card number or banking credentials.

You can file a report directly in the app (for example, a no-show, a safety concern, or an incorrect pickup location). Reports are reviewed by our team, and accounts that violate our Terms of Service may be warned, restricted, or suspended.

No. The app requests photo-library access only so Owners can upload verification documents. Fi Sektak does not access contacts, does not use the camera beyond that upload flow, and does not collect precise GPS location.